REFUND POLICY

Welcome to MALDIVIAN TIGER HEAD LLC’s Refund Policy. We are committed to customer satisfaction and aim to provide you with a hassle-free shopping experience. Please read the following terms and procedures regarding returns and exchanges carefully.

1. Return Conditions
   We accept returns that meet the following conditions:
   The item must be unworn, unwashed, and have all original tags and packaging intact.
2. Exchange Conditions
   If you wish to exchange an item for a different size or color, please ensure that:
   The exchange request is submitted within 7 days of receiving the item.
   The returned item meets the same requirements as the return conditions.
3. Return Process
   Please follow these steps to return an item:
   Contact Customer Service: Submit a return request via email at mam1987@maldiviantigerhead.fun or by phone at 509-972-6840. Please provide your order number and reason for return.
   Obtain Return Authorization: Our customer service team will review your request and, if eligible, issue you a Return Merchandise Authorization (RMA) number. Please note that this number is essential for returns.
   Prepare the Item: Pack the item securely, including the original packaging, and include the RMA number inside the package. Ensure the item is undamaged and in its original condition.
   Return Address: 25105 9th Ave S, Des Moines WA
   Please clearly mark the package with “Return” for faster processing.
   Ship the Package: Choose a suitable courier service to return the item. Please retain the shipping receipt for tracking purposes.
4. Refund Processing Time
   Once we receive and inspect the returned item, the refund will typically be processed within 5-7 business days. The refund will be issued to the original payment method used during checkout. Refund processing time may be delayed due to bank processing times.
5. Important Notes
   Shipping Fees are Non-Refundable: Unless due to product defects or incorrect shipment, original shipping fees are non-refundable.
   Returns for International Orders: Customers are responsible for return shipping costs. Please check with your local courier company for specific costs. Additionally, any customs fees and other charges incurred during the return process are the responsibility of the customer. If you have any questions about our return or exchange policy, please feel free to contact our customer service team.

Thank you for choosing MALDIVIAN TIGER HEAD LLC, and we hope you enjoy our high-quality British-style clothing!